Legal

1. Introduction
1.1 These terms and conditions shall govern your use of our website.
1.2 By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.
1.3 If you register with our website, submit any material to our website or use any of our website services, we will ask you to expressly agree to these terms and conditions.
1.4 You must be at least 18 years of age to use our website; by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 18 years of age.
2. Copyright notice
2.1 Copyright (c) 2019(s) of first publication] Wan Active.
2.2 Subject to the express provisions of these terms and conditions:
(a) we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and
(b) all the copyright and other intellectual property rights in our website and the material on our website are reserved.
3. Permission to use website
3.1 You may:
(a) view pages from our website in a web browser;
(b) download pages from our website for caching in a web browser;
(c) print pages from our website for your own personal and non-commercial use, providing that such printing is not systematic or excessive;
(d) stream audio and video files from our website using the media player on our website; and
(e) use our website services by means of a web browser,

subject to the other provisions of these terms and conditions.
3.2 Except as expressly permitted by Section 3.1 or the other provisions of these terms and conditions, you must not download any material from our website or save any such material to your computer.
3.3 You may only use our website for your own personal and business purposes OR define purposes; you must not use our website for any other purposes.
3.4 Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.
3.5 Unless you own or control the relevant rights in the material, you must not:
(a) republish material from our website (including republication on another website);
(b) sell, rent or sub-license material from our website;
(c) show any material from our website in public;
(d) exploit material from our website for a commercial purpose; or
(e) redistribute material from our website.
3.6 Notwithstanding Section 3.5, you may redistribute our newsletter in print and electronic form to any person
3.7 We reserve the right to suspend or restrict access to our website, to areas of our website and/or to functionality upon our website. We may, for example, suspend access to the website [during server maintenance or when we update the website]. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on the website.
4. Misuse of website
4.1 You must not:
(a) use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability, accessibility, integrity or security of the website;
(b) use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
(c) hack or otherwise tamper with our website;
(d) probe, scan or test the vulnerability of our website without our permission;
(e) circumvent any authentication or security systems or processes on or relating to our website;
(f) use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;
(g) impose an unreasonably large load on our website resources (including bandwidth, storage capacity and processing capacity);
(h) decrypt or decipher any communications sent by or to our website without our permission;
(i) conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;
(j) access or otherwise interact with our website using any robot, spider or other automated means, except for the purpose of search engine indexing;
(k) use our website except by means of our public interfaces;
(l) violate the directives set out in the robots.txt file for our website;
(m) use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing); or
(n) do anything that interferes with the normal use of our website.

4.2 You must not use data collected from our website to contact individuals, companies or other persons or entities.
4.3 You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading.
5. Registration and accounts
5.1 To be eligible for an account on our website under this Section 5, you must be resident or situated in the United Kingdom.
5.2 You may register for an account with our website by completing and submitting the account registration form on our website, and clicking on the verification link in the email that the website will send to you.
5.3 You must not allow any other person to use your account to access the website.
5.4 You must notify us in writing immediately if you become aware of any unauthorised use of your account.
5.5 You must not use any other person’s account to access the website, unless you have that person’s express permission to do so.
6. User login details
6.1 If you register for an account with our website, we will provide you with OR you will be asked to choose a user ID and password.
6.2 Your user ID must not be liable to mislead and must comply with the content rules set out in Section 9; you must not use your account or user ID for or in connection with the impersonation of any person.
6.3 You must keep your password confidential.
6.4 You must notify us in writing immediately if you become aware of any disclosure of your password.
6.5 You are responsible for any activity on our website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.

 


7. Cancellation and suspension of account
7.1 We may:
(a) suspend your account;
(b) cancel your account; and/or
(c) edit your account details,
at any time in our sole discretion with or without notice to you.
7.2 We will usually cancel an account if it remains unused for a continuous period of 18 months.
7.3 You may cancel your account on our website using your account control panel on the website.
8. Our rights to use your content
8.1 In these terms and conditions, “your content” means [all works and materials (including without limitation text, graphics, images, audio material, video material, audio-visual material, scripts, software and files) that you submit to us or our website for storage or publication on, processing by, or transmission via, our website].
8.2 You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence] to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media OR reproduce, store and publish your content on and in relation to this website and any successor website OR reproduce, store and, with your specific consent, publish your content on and in relation to this website].
8.3 You grant to us the right to sub-license the rights licensed under Section 8.2.
8.4 You grant to us the right to bring an action for infringement of the rights licensed under Section 8.2.
8.5 You hereby waive all your moral rights in your content to the maximum extent permitted by applicable law; and you warrant and represent that all other moral rights in your content have been waived to the maximum extent permitted by applicable law.
8.6 You may edit your content to the extent permitted using the editing functionality made available on our website.
8.7 Without prejudice to our other rights under these terms and conditions, if you breach any provision of these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may delete, unpublish or edit any or all of your content.
9. Rules about your content
9.1 You warrant and represent that your content will comply with these terms and conditions.
9.2 Your content must not be illegal or unlawful, must not infringe any person’s legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).
9.3 Your content, and the use of your content by us in accordance with these terms and conditions, must not:
(a) be libellous or maliciously false;
(b) be obscene or indecent;
(c) infringe any copyright, moral right, database right, trade mark right, design right, right in passing off or other intellectual property right;
(d) infringe any right of confidence, right of privacy or right under data protection legislation;
(e) constitute negligent advice or contain any negligent statement;
(f) constitute an incitement to commit a crime, instructions for the commission of a crime or the promotion of criminal activity;
(g) be in contempt of any court or in breach of any court order;
(h) be in breach of racial or religious hatred or discrimination legislation;
(i) be blasphemous;
(j) be in breach of official secrets legislation;
(k) be in breach of any contractual obligation owed to any person;
(l) depict violence[ in an explicit, graphic or gratuitous manner;
(m) be pornographic, lewd, suggestive or sexually explicit;
(n) be untrue, false, inaccurate or misleading;
(o) consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage;
(p) constitute spam;
(q) be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory; or
(r) cause annoyance, inconvenience or needless anxiety to any person.

10. Limited warranties
10.1 We do not warrant or represent:
(a) the completeness or accuracy of the information published on our website;
(b) that the material on the website is up to date;
(c) that the website will operate without fault; or
(d) that the website or any service on the website will remain available.

10.2 We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.
10.3 To the maximum extent permitted by applicable law and subject to Section 11.1, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our website and the use of our website.
11. Limitations and exclusions of liability
11.1 Nothing in these terms and conditions will:
(a) limit or exclude any liability for death or personal injury resulting from negligence;
(b) limit or exclude any liability for fraud or fraudulent misrepresentation;
(c) limit any liabilities in any way that is not permitted under applicable law; or
(d) exclude any liabilities that may not be excluded under applicable law.
11.2 The limitations and exclusions of liability set out in this Section 11 and elsewhere in these terms and conditions:
(a) are subject to Section 11.1; and
(b) govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.
11.3 To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature.
11.4 We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
11.5 We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
11.6 We will not be liable to you in respect of any loss or corruption of any data, database or software.
11.7 We will not be liable to you in respect of any special, indirect or consequential loss or damage.
11.8 You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).
12. Breaches of these terms and conditions
12.1 Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:
(a) send you one or more formal warnings;
(b) temporarily suspend your access to our website;
(c) permanently prohibit you from accessing our website;
(d) block computers using your IP address from accessing our website;
(e) contact any or all of your internet service providers and request that they block your access to our website;
(f) commence legal action against you, whether for breach of contract or otherwise; and/or
(g) suspend or delete your account on our website.

12.2 Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).
13. Variation
13.1 We may revise these terms and conditions from time to time.
13.2 The revised terms and conditions shall apply to the use of our website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions. OR We will give you written notice of any revision of these terms and conditions, and the revised terms and conditions will apply to the use of our website from the date that we give you such notice; if you do not agree to the revised terms and conditions, you must stop using our website.
13.3 If you have given your express agreement to these terms and conditions, we will ask for your express agreement to any revision of these terms and conditions; and if you do not give your express agreement to the revised terms and conditions within such period as we may specify, we will disable or delete your account on the website, and you must stop using the website.
14. Assignment
14.1 You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions.
14.2 You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.


15. Severability
15.1 If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.
15.2 If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
16. Third party rights
16.1 A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.
16.2 The exercise of the parties’ rights under a contract under these terms and conditions is not subject to the consent of any third party.
17. Entire agreement
17.1 Subject to Section 11.1, these terms and conditions[, together with [our privacy and cookies policy,shall constitute the entire agreement between you and us in relation to your use of our website and shall supersede all previous agreements between you and us in relation to your use of our website.
18. Law and jurisdiction
18.1 These terms and conditions shall be governed by and construed in accordance with English law.
18.2 Any disputes relating to these terms and conditions shall be subject to the exclusive OR non-exclusive jurisdiction of the courts of England.
19. Statutory and regulatory disclosures
19.1 We are registered in HMRC Company house; you can find the online version of the register at www.companieshouse.gove.uk, and our registration number is 11981407.
19.2 We are subject to Alternative Dispute Resolution (ADR), which is supervised by Communication Ombudsman.
19.3 We subscribe to code(s) of conduct, which can be consulted electronically at www.ofcom.org.uk
19.5 Our VAT number is 329117703.
20. Our details
20.1 This website is owned and operated by Wan Active Ltd trading name as modemmax.
20.2 We are registered in [England and Wales] under registration number 11981407, and our registered office is at 25 Vineyard Way,Kempston,Bedford,MK42 8UR.
20.3 Our principal place of business is at 25 Vineyard Way,Kempston,Bedford,MK42 8UR.
20.4 You can contact us:
(a) by post, to the postal address given above;
(b) using our website contact form;
(c) by telephone, on the contact number published on our website; or
(d) by email, using [the email address published on our website.

  1. Introduction

1.1    We are committed to safeguarding the privacy of our website visitors and service users.

1.2    This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.

1.3    We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.

1.4    Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the publication of your information. You can access the privacy controls via www.modemmax.co.uk/legal.

1.5    In this policy, “we”, “us” and “our” refer to Wan Active Ltd. For more information about us, see Section 19.

  1. How we use your personal data

2.1    In this Section 2 we have set out:

(a)    the general categories of personal data that we may process;

(b)    in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;

(c)    the purposes for which we may process personal data; and

(d)    the legal bases of the processing.

2.2    We may process data about your use of our website and services (“usage data“). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is consent OR our legitimate interests, namely monitoring and improving our website and services.

2.3    We may process your website user account data (“account data“).The account data may include your name and email address. The source of the account data is you or your employer. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent OR our legitimate interests, namely the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

2.4    We may process your information included in your personal profile on our website (“profile data“). The profile data may include your name, address, telephone number, email address, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is consent OR our legitimate interests, namely the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

2.5    We may process your personal data that are provided in the course of the use of our services (“service data“).The service data may include specify data.The source of the service data is you or your employer. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent OR our legitimate interests, namely the proper administration of our website and businessOR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

2.6    We may process information that you post for publication on our website or through our services (“publication data“). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is consent OR our legitimate interests, namely the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract]

2.7    We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data“). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent OR our legitimate interests, namely the proper administration of our website and business OR the performance of a contract between you and us and/or the taking steps, at your request, to enter into such a contract.

2.8    We may process information relating to our customer relationships, including customer contact information (“customer relationship data“).The customer relationship data may include your name, your employer, your job title or role, your contact details, and information contained in communications between us and you or your employer. The source of the customer relationship data is you or your employer. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers. The legal basis for this processing is consent OR our legitimate interests, namely the proper management of our customer relationships.

2.9    We may process information relating to transactions, including purchases of goods and/or services, that you enter into with us and/or through our website (“transaction data“).The transaction data may include your contact details, your card details and the transaction details.The source of the transaction data is you and/or our payment services provider (Go Cardless). The transaction data may be processed for the purpose of supplying the purchased goods and/or services and keeping proper records of those transactions. The legal basis for this processing is [the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract; providing that, if you are not the person contracting with us, the legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.

2.10  We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data“). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent OR our legitimate interests, namely communications with our website visitors and service users]] OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

2.11  We may process information contained in or relating to any communication that you send to us (“communication data“). The communication data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The communication data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely communications with our website visitors and service users and the proper administration of our website and business.

 

2.12  We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

2.13  We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

2.14  In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

2.15  Please do not supply any other person’s personal data to us, unless we prompt you to do so.

  1. Automated decision-making

3.1    We will use your personal data for the purposes of automated decision-making in relation to credit check on our products & services.

3.2    This automated decision-making will involve full name, address ,employees status and income and other credit facility’s.

3.3    The significance and possible consequences of this automated decision-making are you can be accepted or rejected based on your credit score from credit checking company for our product and services.

  1. Providing your personal data to others

4.1    We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.Information about our group of companies can be found at www.modemmax.co.uk

4.2    We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

4.3    Your personal data held in our website database OR Identify personal data category or categories will be stored on the servers of our hosting services providers identified at www.siteground.co.uk

4.4    We may disclose specify personal data category or categories] to our suppliers or subcontractors identified at www.btwholesale.com, www.digitalwholesale.co.uk, www.voiceflex.com,  insofar as reasonably necessary for provide VoIP,Mobile,Broadband.

4.5    Financial transactions relating to our website and services are handled by our payment services providers, Go Cardless Ltd. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at www.gocardless.com.

4.6    We may disclose your enquiry data to one or more of those selected third party suppliers of goods and services identified on our website for the purpose of enabling them to contact you so that they can offer, market and sell to you relevant goods and/or services. Each such third party will act as a data controller in relation to the enquiry data that we supply to it; and upon contacting you, each such third party will supply to you a copy of its own privacy policy, which will govern that third party’s use of your personal data.

4.7    In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

  1. 5. Retaining and deleting personal data

5.1    This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

5.2    Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

5.3    We will retain your personal data as follows:

(a)    usage data will be retained for a minimum period of 12 months following the date of collection, and for a maximum period of 24 months following that date;

(b)    account data will be retained for a minimum period of 12 months following the date of closure of the relevant account, and for a maximum period of 24 months following that date;

(c)    profile data will be retained for a minimum period of 12 months following the date of closure of the relevant account, and for a maximum period of 24 months following that date;

(d)    service data will be retained for a minimum period of 12 months following the termination of the contract under which the service was provided, and for a maximum period of 24 months following that date;

(e)    publication data will be retained for a minimum period of 12 months following the date when the relevant publication ceases to be published on our website or through our services, and for a maximum period of 12 months following that date;

(f)    enquiry data will be retained for a minimum period of 30 days following the date of the enquiry, and for a maximum period of 12 months following that date;

(g)    customer relationship data will be retained for a minimum period of 30 days following the termination of the relevant customer relationship, and for a maximum period of 12 months following that date;

(h)    transaction data will be retained for a minimum period of 12 months following the date of the transaction, and for a maximum period of 24 months following that date;

(i)     notification data will be retained for a minimum period of 30 days following the date that we are instructed to cease sending the notifications, and for a maximum period of 12 months following that date (providing that we will retain notification data insofar as necessary to fulfil any request you make to actively suppress notifications);

(j)     communication data will be retained for a minimum period of 12 months following the date of the communication in question, and for a maximum period of 24 months following that date; and

(k)    data category will be retained for a minimum period of 12 months , and for a maximum period of 24 months following that date.

 

5.4    In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:

(a)    the period of retention of personal data category will be determined based on subscription length service we offer.

 

5.5    Notwithstanding the other provisions of this Section 5, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

  1. 6. Security of personal data

6.1    We will take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data.

6.2    We will store all your personal data on secure servers, personal computers and mobile devices, and in secure manual record-keeping systems.

6.3    The following personal data will be stored by us in encrypted form: your name, contact information, password(s).

6.4    Data relating to your enquiries and financial transactions that is sent from your web browser to our web server, or from our web server to your web browser, will be protected using encryption technology.

6.5    You acknowledge that the transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

6.6    You should ensure that your password is not susceptible to being guessed, whether by a person or a computer program. You are responsible for keeping the password you use for accessing our website confidential and we will not ask you for your password (except when you log in to our website).

  1. 7. Your rights

7.1    In this Section 7, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

7.2    Your principal rights under data protection law are:

(a)    the right to access – you can ask for copies of your personal data;

(b)    the right to rectification – you can ask us to rectify inaccurate personal data and to complete incomplete personal data;

(c)    the right to erasure – you can ask us to erase your personal data;

(d)    the right to restrict processing – you can ask use to restrict the processing of your personal data;

(e)    the right to object to processing – you can object to the processing of your personal data;

(f)    the right to data portability – you can ask that we transfer your personal data to another organisation or to you;

(g)    the right to complain to a supervisory authority – you can complain about our processing of your personal data; and

(h)    the right to withdraw consent – to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.

7.3    You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.You can access your personal data by visiting www.wanactive.co.uk/contactus when visiting  our website.

7.4    You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

7.5    In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

7.6    In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

7.7    You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

7.8    You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

7.9    You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

7.10  To the extent that the legal basis for our processing of your personal data is:

(a)    consent; or

(b)    that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,

        and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

7.11  If you consider that our processing of your personal data infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

7.12  To the extent that the legal basis for our processing of your personal data is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

7.13  You may exercise any of your rights in relation to your personal data by written notice to us  OR by email, in addition to the other methods specified in this Section 7.

  1. 8. Third party websites

8.1    Our website includes hyperlinks to, and details of, third party websites.

8.2    We have no control over, and are not responsible for, the privacy policies and practices of third parties.

  1. 9. Personal data of children

9.1    Our website and services are targeted at persons over the age of 18.

9.2    If we have reason to believe that we hold personal data of a person under that age in our databases, we will delete that personal data.

  1. Updating information

10.1  Please let us know if the personal information that we hold about you needs to be corrected or updated.

 

  1. About cookies

11.1  A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

11.2  Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

11.3  Cookies do not typically contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.

  1. Cookies that we use

13.1  We use cookies for the following purposes:

(a)    authentication and status – we use cookies to identify you when you visit our website and as you navigate our website, and to help us determine if you are logged into our website (cookies used for this purpose are: provided by modemmax.co.uk;

(b)    shopping cart – we use cookies to maintain the state of your shopping cart as you navigate our website][ (cookies used for this purpose are:provided by modemmax.co.uk;

(c)    personalisation – we use cookies to store information about your preferences and to personalise our website for you (cookies used for this purpose are: provided by modemmax.co.uk;

(d)    security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally (cookies used for this purpose are: online portal for billing;

(e)    advertising – we use cookies to help us to display advertisements that will be relevant to you (cookies used for this purpose are: google ads;

(f)    analysis – we use cookies to help us to analyse the use and performance of our website and services (cookies used for this purpose are: google Ads; and

(g)    cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally (cookies used for this purpose are: provided by modemmax.co.uk

 

  1. Cookies used by our service providers

14.1  Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

14.2  We use Google Analytics. Google Analytics gathers information about the use of our website by means of cookies. The information gathered is used to create reports about the use of our website. You can find out more about Google’s use of information by visiting https://www.google.com/policies/privacy/partners/ and you can review Google’s privacy policy at https://policies.google.com/privacy.[ The relevant cookies are: wanactive.co.uk.

14.3  We publish Google AdSense advertisements on our website, together with advertisements from the following advertisers and advertising networks that are distributed by Google: identify and provide links to advertisers and networks. The advertisements may be personalised to reflect your interests. To help determine your interests Google and its partners use cookies. The relevant cookies served from our website are google ads. The cookies are used to track your previous visits to our website and your visits to other websites. You can opt out of Google’s personalised advertising by visiting https://www.google.com/settings/ads and you can opt out of third party cookies use for personalised advertising by visiting http://www.aboutads.info. You can review Google’s privacy policy at https://policies.google.com/privacy.

14.4  We use a Facebook pixel on our website. Using the pixel, Facebook collects information about the users and use of our website. The information is used to personalise Facebook advertisements and to analyse the use of our website. To find out more about the Facebook pixel and about Facebook’s use of personal data generally, see the Facebook cookie policy at https://www.facebook.com/policies/cookies/ and the Facebook privacy policy at https://www.facebook.com/about/privacy. The Facebook cookie policy includes information about controlling Facebook’s use of cookies to show you advertisements. If you are a registered Facebook user, you can adjust how advertisements are targeted by following the instructions at https://www.facebook.com/help/568137493302217.

 

  1. Managing cookies

15.1  Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a)    https://support.google.com/chrome/answer/95647 (Chrome);

(b)    https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(c)    https://help.opera.com/en/latest/security-and-privacy/ (Opera);

(d)    https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e)    https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac (Safari); and

(f)    https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

 

15.2  Blocking all cookies will have a negative impact upon the usability of many websites.

15.3  If you block cookies, you will not be able to use all the features on our website.

  1. Cookie preferences

16.1  You can manage your preferences relating to the use of cookies on our website by visiting: www.wanactive.co.uk

  1. Amendments

17.1  We may update this policy from time to time by publishing a new version on our website.

17.2  You should check this page occasionally to ensure you are happy with any changes to this policy.

17.3  We may notify you of changes OR significant changes to this policy by email.

 

  1. Our details

18.1  This website is owned and operated by Wan Active Ltd trading as modemmax.

18.2  We are registered in England and Wales under registration number 11981407, and our registered office is at 25 Vineyard way,Kempston,Bedford,MK42 8UR.

18.3  Our principal place of business is at 25 Vineyard way,Kempston,Bedford,MK42 8UR

18.4  You can contact us:

(a)    by post, to the postal address given above;

(b)    using our website contact form;

(c)    by telephone, on the contact number published on our website; or

(d)    by email, using the email address published on our website.

 

  1. 19. Data protection registration

19.1  We are registered as a data controller with the UK Information Commissioner’s Office.

19.2  Our data protection registration number is ZA571979.

 

  1. Data protection officer

20.1  Our data protection officer’s contact details are: Iain Wing.

If we haven’t been able to resolve your complaint to your satisfaction by following the process set out in the above sections of this Code within 8 weeks, you can refer your complaint to Alternative Dispute Resolution (Ombudsman Services: Communications) free of charge.
You can also refer your complaint to Alternative Dispute Resolution free of charge at any time, if:

(i) we have told you the outcome of our investigation into your complaint;

(ii) our proposed outcome doesn’t resolve your complaint to your satisfaction; and

(iii) there are no further steps that we are proposing to take that would have had a different outcome.

We will send you a letter reminding you of your right to refer your complaint to our Alternative Dispute Resolution scheme (Ombudsman Services: Communications) if the above circumstances arise.
Our chosen Alternative Dispute Resolution scheme is run by Ombudsman Services: Communications], an entirely independent decision maker.
Here are the details of our Alternative Dispute Resolution scheme:

Ombudsman Services: Communications
PO Box 730
Warrington
WA4 6WU

Web site: https://www.ombudsman-services.org/sectors/communications

Make a Complaint: https://www.ombudsman-services.org/sectors/communications/complain-now

Email: osenquiries@os-communications.org

Tel: 0330 440 1614

Fax: 0330 440 1615

Textphone: 0330 440 1600

These terms and conditions apply to all  customers when they take services from us. There are additional terms and conditions that apply when you take a particular service from us, which are set out below.

We’ve tried to make these terms and conditions easy to understand. If you have any queries that aren’t dealt with here, please contact us

These terms and conditions replace all previous versions and were updated on 1st Febuary 2022 and any updates will apply from this date.

1 INTRODUCTION

  • We’re Modemmax trading as Wan Active Limited. Our address is 25 Vineyard Way,Kempston,Bedford,Bedfordshire. Our company registered number is 11981407 and our registered VAT number is GB 329 117 703. We provide telephony, broadband, mobile services and IT services.
  • Your agreement:

(a) starts when we accept your first order for a service from us and ends as set out in paragraph 15; and

(b) consists of these customer terms and conditions and any applicable service terms and conditions outlined below:

  1. Wan Active Telephony Terms And Conditions;
  2. Wan Active Broadband, Fibre and Full Fibre Terms And Conditions; and
  3. Wan Active Mobile Terms And Conditions.
  4. Wan Active Lease Line Terms And Conditions (Are separate to this agreement.)
  5. Wan Active IT Services Terms And Conditions (Are separate to this agreement.)
  • Certain services may be provided as a bundle, whilst other services may be provided on a standalone basis. Unless we tell you otherwise.
  • If you can’t access a document referred to in these customer terms and conditions, you can request a copy by contacting us here.

2 ORDERING SERVICES FROM US

2.1 If you order services from us:

(a) you confirm you’re at least 18 years old; and
(b) we may:
(i) ask for proof of identity and address; and
(ii) carry out credit and identity checks on you.

2.2 We try to complete orders as soon as possible but delays may occur, which we’ll tell you about as soon as we can.

2.3 Some services (or certain parts) may not be available to you (e.g. if you fall outside the reach of, or are not connected to, our network, the services at your location don’t meet our minimum performance requirements, we consider it too difficult to provide you with the services (which we’ll usually determine after completing a site survey) or if you try to use a device abroad). We’ll tell you if this applies to you.

2.4 We may need to perform tests to check whether services are available to you and we may need to temporarily deactivate your telephone line whilst we do this. We’ll tell you before we do this.

2.5 If we transfer your service from or to another provider, you may experience a temporary loss of your services.

1 2.6 If you ask us to port your telephone number from or to another provider, we’ll try to do this wherever possible. If we can’t, we’ll tell you your options.

3 CHANGING YOUR MIND

3.1 You may cancel your order by contacting us here :

(a) in the first 14 days after our acceptance of your order; or

(b) if you’ve ordered equipment, such as modem router, VoIP headset, a powerline adapter or a mobile device, in the first 14 days after receipt of such equipment.

3.2 If you do cancel, you must return any equipment provided to you (such as a router or VoIP headset) within 14 days of cancellation. If you don’t return the equipment, you’ll have to pay the full equipment price, excluding any discounts you’ve received (if you subsequently return the equipment, we’ll refund any amount you’ve been charged for it).

3.3 We’ll advise how to return equipment when you cancel. You’ll be responsible for the cost of return.

3.4 If the returned equipment is worth less than its original value due to use or damage, your refund will reflect this. If you’ve opened the packaging of a device, this may reduce its value.

3.5 If you follow the above cancellation procedure, you’ll receive a refund:

(a) within 14 days of your cancellation; or

(b) if we’ve sent you equipment, within 14 days of us receiving the returned equipment (or evidence that you’ve sent it).

3.6 Please note:

(a) you can’t cancel broadband care on their own under this paragraph 3 (see paragraph 11 for further details about broadband care);

(b) we may have discounted certain equipment or services or provided them for free. If so, and we still have to pay someone else for these (e.g. we have to pay Openreach, or another alt net provider who we rely on for certain services, a fee for installing a new line at your premises) you may have to pay us the difference between what you paid and what we have to pay;

(c) if you asked us to provide a service before the end of the applicable cancellation period stated in paragraph 3.1 above, you must pay for any service you receive up to disconnection of that service;

(d) if you want to cancel outside the applicable cancellation period stated in paragraph 3.1 above, you must do so in accordance with paragraph 15; and

(e) if you order a new service from us before the minimum period of the service that you are currently on has ended and you then change your mind, you will be put back onto the service (or an equivalent) that you were on previously and the minimum period you were on before will still apply.

4 WHEN A SERVICE STARTS AND ENDS

4.1 A service starts on the date it goes live and ends as set out in this agreement.

4.2 Some of our services have a minimum period starting from your go live date, which will be no longer than 24 months and which we’ll tell you about when you order. This means you may be charged a fee to compensate us for our losses if you end the service before the end of that minimum period. Details of the fee you’ll be charged can be found here

4.3 If we agree to renew or upgrade any service, a new minimum period may apply from the date of your renewal or upgrade. We’ll tell you if this is the case.

5 ENGINEER VISITS

 5.1 If you agree to an engineer visit, someone over 18 must be present.

 5.2 We may charge a fee (the cost of which we’ll tell you about before the visit) if:

  • the engineer can’t complete their inspection as they can’t access the property or equipment;
  • on inspection:

(i) the property or your equipment is unsafe;

(ii) we determine that no fault exists; or

(iii) we reasonably believe a fault was caused by you, your equipment or your property; or

  • we have to undertake work over and above what we would usually carry out (e.g. we have to move your telephone master socket or, you don’t consent to this work, and we can’t provide the relevant service).

5.3 If you ask us to upgrade a service, but don’t consent to necessary engineering work, you’ll stay on your current service.

5.4 You may re-schedule an installation visit once without incurring a fee as long as you tell us by any deadline we give you. If you cancel an installation visit, we may charge a fee, which we’ll tell you about before you cancel.

5.5 If we need to cancel or change the time of an engineer visit, we’ll give you as much notice as we can.

5.6 If we perform engineering work at your property, we won’t reverse this work when your services end.

6 USE OF THE SERVICES

6.1 You may not use your services, or allow your services to be used:

(a) to send, communicate, knowingly receive, upload, download or use any material or make any calls that are offensive, abusive, indecent, defamatory, obscene, menacing, cause annoyance, inconvenience, needless anxiety or are intended to deceive;
(b) to download, possess or transmit in any way illegal material;

(c) to engage in criminal, illegal or unlawful activities;

(d) to violate or infringe the rights or property of any person, including rights of copyright and any other intellectual property rights, privacy or confidentiality;

(e) to intentionally impair or attempt to impair, without authorisation, the operation of any computer, prevent or hinder access to any program or data held in any computer or to impair the operation of any such program or the reliability of any such data;

(f) via a device allowing the routing or re-routing of such services on, from or to our network; or

(g) in such a way, or in such amount, that will have an adverse impact on our network (or any part of it), our customers or our brand or that contravenes any of our applicable acceptable use policies or general internet standards.

6.2 All of our services that enable you to make calls allow you to access the emergency services by dialling 112 or 999. The identity of your telephone number will be sent to the emergency services when we set up your telephone line and if you contact them.

6.3 Our services are provided to many customers and we owe them a duty as a whole to preserve our network integrity and to avoid network degradation. Although we don’t normally measure and shape traffic, if we consider it necessary, we may, in limited circumstances, have to change the services, or manage your use of, or access to, the services as we see fit. This may impact the quality of the services. Our current traffic management policy is set out at here

6.4 You may set, and change, a monthly allowance on your account to help control your spending (please email support@modemmax.co.uk for further details). We can’t always stop you exceeding your allowance (e.g. there may be a delay between you exceeding your allowance and our systems processing it). If you do exceed your allowance, we’ll tell you as soon as we can and we may:

(a) stop you from renting films and making calls (except for calls to the emergency services); and

(b) charge you for use above your allowance.

6.5 Certain services are provided by third parties (e.g. the Netflix service). To use these services, you may need to accept their terms and conditions.

6.6 If you ask us, we’ll exclude your details from national directories and directory enquiry services.

7 EQUIPMENT PROVIDED BY US

7.1 To receive a service you may need to use certain necessary equipment provided by us and this may include a router, VoIP headset or a set top box.

7.2 All such necessary equipment will be owned by us apart from the following equipment which you will own:

(a) any set top box that we send you as part of a new service with us; and
(b) any equipment that you have paid for.

If we choose to replace your router or set top box outside of any warranty period (which is usually 12 months) without charging you for it, we’ll own such replacement equipment, unless we agree otherwise.

7.3 You agree that in order to provide a service to you we can:

(a) install, keep and use any necessary equipment at your home;

(b) enter your premises for the connection, maintenance, modification, replacement or removal of any such equipment; and

(c) if applicable, connect remotely to any such equipment to manage, repair or upgrade it.

7.4 We only provide the equipment we tell you we’ll provide. Other equipment may be available from us at an additional cost. If you want to buy such equipment, we’ll confirm the price when you order.

7.5 We’re only responsible for, and can only support, equipment provided by us. We can’t guarantee that the services will work with other equipment.

7.6 You must look after our equipment and not tamper with it, keep all original packaging and store and use it in accordance with the manufacturer’s instructions. If you damage it or the packaging is lost, you may need to pay for it. You may need to return our equipment to us and we’ll tell you if this is the case.

7.7 Equipment may be ‘as new’, which means it’s been refurbished or repackaged but looks and operates as if new.

7.8 We’re under a legal duty to supply equipment that is in conformity with this agreement. Any equipment we send you will be as described. You must inspect equipment on receipt and tell us about any issues within 30 days. We’ll tell you what to do next. If we ask you to return equipment, you must do so within 30 days of our request. We’ll send you a pre-paid bag in which to return the equipment.

7.9 We may ask you to install certain equipment yourself, in which case we’ll send you instructions. If you can’t, or don’t want to do this yourself, we’ll send an engineer if you ask for one. Other equipment needs to be installed by an engineer. We’ll tell you if this applies. We may charge for these engineer visits, which we’ll tell you about before the visit.

7.9 If you need, or are required, to return any equipment to us, and are unsure how to do this, please contact us here. You’re responsible for this equipment until we receive it. If we don’t receive it, we may charge you for it.

7.10 You may not connect equipment to our network that may harm it or other customers’ equipment or services. If you do, you must immediately disconnect it, or allow us to, at your expense

8 WHAT WE BOTH WILL DO

8.1 We’ll use reasonable skill and care in providing the services but, given the nature of the services, we can’t guarantee that they’ll be continuously available or error free (e.g. there may be geographical, atmospheric or environmental factors that affect the services).

8.2 We try to keep your data and communications secure; however, for reasons beyond our control, these may be unlawfully intercepted. If they are, we’ll investigate and advise on next steps.

8.3 You must:

(a) comply with our, and our representatives’, reasonable instructions about the services;
(b) have all necessary consents or permissions required for us to provide a service (e.g. permission to lay cables from the street to your home or, if you’re a tenant, your landlord’s consent);

(c)tell us if you change your name, your address, your email address, your payment details or anything else which we may need to know about;

(d) keep usernames, passwords and PINs safe; and

(e) use our services in accordance with any applicable fair use policies we tell you about.

8.4 Whilst any anti-virus software or other security features provided by us should be effective, we can’t guarantee they always will be. You should back up your data to protect against loss or corruption.

9 CHARGES AND PAYMENT

9.1 We’ll tell you the charges for the services when you order or they’ll be as detailed in any applicable service terms and conditions or on our pricing page  These charges may include a charge for:

(a) installing a new line at your premises;
(b) connecting you to our network; and
(c) re-connecting you to our network if you’ve been disconnected.

9.2 You’re responsible for paying all charges that you, and any person accessing your services, incur.

9.3 We, or a third party on our behalf, will send you a bill for services, usually within 30 days of them starting. After that, we’ll usually bill you monthly.

9.4 We normally send bills in advance except for usage charges (e.g. call charges), which are billed after they’re incurred. Charges for periods of less than a month are calculated on a pro-rata basis.

9.5 You’ll receive bills in electronic form, unless you tell us you want paper bills. If you choose paper, we’ll charge you an additional amount, which we’ll tell you about when you request the change.

9.6 Bills must be paid by direct debit. If they’re not, we may charge you a reasonable fee to cover our costs. We’ll collect payments on the date shown on your bill. If payment is rejected, we may:

(a) charge you a reasonable fee to cover our costs; and

(b) lower your credit limit with us.

9.7 All charges include VAT, unless otherwise stated.

9.8 If you think your charges are wrong, you must tell us immediately so we can investigate. You must pay all undisputed charges. We won’t suspend or end a service whilst we investigate disputed charges.

9.9 If you don’t pay any undisputed part of your bill by the due date, we may:

(a) charge a reasonable administration fee or interest on the overdue amount at 4% a year above the base rate of HSBC Bank plc from time to time. Interest shall accrue daily from the due date to the date of actual payment, whether before or after a court judgment; and

(b) notify credit reference agencies of your non-payment.

9.10 At the end of a service, all outstanding sums and any cancellation charges, including those we may incur from a third party for disconnecting your service, will become immediately due and payable.

9.11 If we suffer a charge-back (being a debit from our bank account or repayment by us as a result of a transaction dispute procedure initiated by you) of any Fees (or part of them) paid by you to us, you will immediately repay us for the charged back.

9.12 Setting up direct debit is free of charge, but persistent cancelling direct debit before payment due or requesting a new direct debit mandate constantly, will now result in a admin charge £15.00 each new mandate request.

9.13 Wan active will increase the subscription charges for all services in April of each year following the Commencement Date by the increase (if any) in the Rate of CPI.

9.14 The Customer will promptly advise wan active in writing of any change to its address or bank details.

9.15 The Customer authorises the wan active to levy a service Charge of three percent (3%) where wan active is debiting the Customer’s credit card account with any outstanding balance.

9.16 Without prejudice to the wan active other remedies, if the Customer’s account remains outstanding for any reason after the original due date for payment, the Company reserves the right to refer the outstanding account to a debt collection agency. If the Company instructs a debt collection agency to collect payment (including (without limitation) interest and late payment charges) on its behalf the Customer must pay the Company’s costs payable to the agency, who will add the sum to the Customer’s outstanding debt.

10 CREDIT CONDITIONS

10.1 If we’re unsure of your credit history, we may ask you for a deposit or impose credit conditions. If you don’t pay this deposit or you break these conditions, we may:

(a) require you to make a payment to pay off any unpaid charges or to cover future charges;

(b) place, or change, a credit limit on your account; or

(c) suspend, restrict or disconnect your services.

10.2 We may keep your deposit until your agreement ends and may use it at any time to pay unpaid charges. We don’t pay interest on deposits.

10.3 If you exceed a credit limit, you’ll be liable for all charges, including those exceeding your credit limit. If you’d like to discuss increasing your credit limit, please contact us here.

10.4 We may also set, or change, a credit limit, if your usage is significantly different to a typical customer.

11 PROMOTIONS AND BROADBAND CARE

11.1 Where we offer promotions or broadband care, there may be additional terms and conditions that apply, which we’ll tell you about when you order. By taking these promotions or broadband care, you agree to these additional terms and conditions.

11.2 broadband care have a minimum duration of Twelve (12) month and you’ll continue to receive them:

(a) after this period until you tell us you want a broadband care to stop by giving us at least 30 days’ notice; or

(b) until we tell you we’re going to stop a wan active care, or any part of a broadband care, by giving you at least 30 days’ notice, in which case we’ll give you a pro-rata credit for any charges paid.

11.3 Unless you tell us 30 days before the end of your billing period, you may be charged for the following month as well.

12 CALL MONITORING

12.1 We, or our representatives, may monitor or record your communications:

(a) for business purposes, such as quality control and training;
(b) to prevent unauthorised use of our systems;
(c) to ensure effective systems operation; and
(d) in order to prevent or detect crime.

13 OUR LIABILITY TO YOU

13.1 We’re only liable for losses that could reasonably be expected to occur when we entered into this agreement.

13.2 We’re not liable for:

(a) loss of data or information;

(b) business losses;

(c) loss of income;

(d) loss of your time;

(e) problems caused by other network operators/providers of telecommunications services;

(f) losses caused by third party services or goods, content or viruses that you access through the services; or

(g) the failure of any alarm system that you try to run over our network or services.

13.3 Our total liability to you shall be limited to £5,000 for any one incident or series of related incidents.

13.4 Nothing in these terms excludes or limits our liability for anything we can’t exclude or limit by law. See paragraph 22 for further information about your rights.

14 OUR RIGHTS TO SUSPEND, RESTRICT OR DISCONNECT THE SERVICES

14.1 We may suspend, restrict or disconnect any, or all, of the services if:

(a) our network breaks down or needs maintenance;

(b) you break or we reasonably suspect that you’ve broken any important term of your agreement (e.g. paragraph 6.1);

(c) you fail to pay your bill or any charges within 7 days of our reminder;

(d) we’re required to for legal or regulatory reasons;

(e) we’re no longer able to provide a service (or any part of it);

(f) you’re abusive or threatening, make unreasonable demands on us, including on our time, or abuse our processes;

(g) we suspend or restrict a related service;

(h) your usage of the services is in excess of what we’d expect from a typical customer;

(i) your SIM card is lost or stolen; or

(j) we believe your services or your credit or debit card have been used fraudulently.

(k) After disconnection, suspension or Barring of the Equipment from the System and/or consequent upon the termination of this Contract, the Customer shall pay on demand all Charges outstanding at the time of disconnection, suspension or Barring including (without limitation) any reasonable disconnection or Barring fee that wan active may wish to charge in its sole discretion. Should the wan active elect to disconnect and/or reconnect the Equipment from or to the System, then the Company having regard to the circumstances at the time of disconnection or reconnection may elect to charge a fee of up to £30.00 for such disconnection or reconnection. Should the Company elect to bar and/or unbar the Equipment from the System, the Company may, in its absolute discretion, charge an unbarring fee of up to £25.00 per SIM Card for such barring or unbarring.

14.2 Where we suspend, restrict or disconnect a service, your agreement will continue and, unless we’ve suspended, restricted or disconnected under paragraphs 14.1(a), 14.1(d) or 14.1(e), we may require you to pay:

(a) our reasonable costs for suspending or restricting the services and resuming them; and

(b) your charges.

15 HOW EITHER OF US CAN END A SERVICE OR YOUR AGREEMENT

15.1 If you want to end a service or your agreement with us, please contact us here. If any service is in its minimum period, you may have to pay a fee as set out in paragraph 4.2. If you want to cancel your order with us, please follow the procedure in paragraph 3 above.

15.2 If you want to end a service or your agreement with us outside the minimum period you will have to contact us in writing or by phone to give 30 days’notice; however, if you’re transferring to another telephone or broadband provider, we’ll accept that you’ve given us sufficient notice when we receive notice from them. Unless we tell you otherwise, we will give you 30 days’ written notice if we want to end a service outside the minimum period.

15.3 You may immediately end your agreement by giving us written notice:

(a) if we break any important term of your agreement and don’t fix it within 45 days of being asked to do so, subject to paragraph 20; or
(b) as set out in paragraph 16.2.

15.4 If either

(a) we’re entitled to suspend, restrict or disconnect any, or all, of the services under paragraphs 14.1(b), 14.1(c), 14.1(d), 14.1(e), 14.1(f), 14.1(g) or 14.1(h); we believe your services are being used fraudulently; or you become bankrupt, enter into an individual voluntary arrangement or anything similar. of us ends a service:

any unused goodwill credits will be used to pay outstanding charges on your account. If any remain after we’ve accounted for all outstanding charges, the goodwill credits will be cancelled; and
any positive credit balance will be used to pay outstanding charges on your account. If you still have a positive credit after the deductions for outstanding charges, we’ll tell you how to claim it. If you don’t claim your balance within 12 months of your service ending, you’ll no longer be able to claim it.

15.6 Certain services are dependent on other services (e.g. you can only take our traditional telephone service if you continue taking our ADSL2+ or FTTC broadband service). If we or you end one service we may need to end another. If this is the case, we’ll tell you.

15.7 Should termination take place part way through a month, no credit will be given for the post termination part of the month’s access Charge(s) on sim & data only plans.

16 MAKING CHANGES

16.1 We may need to change your services, equipment, charges or agreement for legal, regulatory or business reasons. If so, we’ll tell you about this in writing or by publishing a notice or updated terms and conditions on our website.

16.2 If a change is to your material detriment, we’ll give you at least 30 days’ written notice (by letter, email, SMS or via your monthly bill). If you object, you may end your agreement without charge (other than accrued charges), provided you contact us here within 30 days of receiving the notification. If the change is to your mobile or VoIP agreement, you may only end your mobile or VoIP agreement as this is a standalone agreement, unless we’ve told you otherwise.

17 MOVING HOUSE

17.1 If you’re moving house and want to continue using the services, you must tell us at least 30 days before so we can cancel your old service. Including that we may need to start you on a new contract and there may be an additional charge.

17.2 We’ll try our best to transfer the services but, if we can’t transfer some or all of them, and any are in the minimum period, you may have to pay the charges to the end of the minimum period.

18 HOW WE USE YOUR INFORMATION

 18.1 We take privacy very seriously. We’re committed to protecting and preserving any information you give to us and to being transparent about what information we hold and how we use it. We’ll only use your information in accordance with our Privacy Policy, which you agree to by ordering or using a service.

19 CONTACTING EACH OTHER

 19.1 If you can’t find what you’re looking for on our website or by chatting to our online chat agents, you can contact us by telephoning customer services on freephone 01234 938455.

19.2 We will need to verify your identity before we can speak to you about your account. If the person contacting us is not the account holder, we can only provide limited information. If you want to write to us, or if any paragraph in your agreement requires you to give us written notice, you can do this at online or by post to Wan Active Ltd, 25 Vineyard Way, Kempston, Bedford, MK42 8UR.

19.3 If we need to contact you, we’ll use your billing address, email address, mobile or fixed telephone number or any other method requested by you. If we have to give you written notice, we’ll do so by email, SMS, hand or pre-paid post to the address or telephone number you’ve provided to us.

19.4 Any notice or document will be deemed to be delivered immediately (if delivered by hand) or 48 hours after posting (if sent by first class post). Notices given by SMS or email shall be deemed to be delivered when they’re sent.

MATTERS BEYOND OUR REASONABLE CONTROL

 20.1 We may not be able to provide a service (or part of a service) due to, or your service may be affected by, something beyond our reasonable control. In this scenario, we can’t accept responsibility for what’s occurred and we may need to suspend or terminate your service or agreement. If we terminate under this paragraph 20, you’ll only be charged up to the point of termination.

21 RESOLVING PROBLEMS AND COMPLAINTS

21.1 If you have a complaint, please see our legal section here. These codes explain how you can complain to us, what you need to do to claim compensation and, if you’re still unhappy, how you can settle your dispute by contacting an independent dispute resolution service

22 YOUR OTHER LEGAL RIGHTS

22.1 In addition to the rights set out in your agreement and your right to compensation, you have other legal rights, including:

(a) in relation to goods and digital content that are faulty or not as described:
(i) the 30 day short-term right to reject;
(ii) the right to a repair or replacement;
(iii) the right to a price reduction; or
(iv) a final right to reject;

(b) in relation to services that are not performed with reasonable skill and care:
(i) the right to ask for repeat performance; and
(ii) if repeat performance is impossible, or not done within a
reasonable time without inconvenience, the right to a reduction in price; and

(c) the right to bring a claim for breach of contract for 6 years from the date of breach.

22.2 The legal rights noted in this paragraph are the main legal rights we think you need to know about when you take our services but you have many other legal rights. The above does not constitute legal advice. If you need further advice, you should seek independent legal advice or contact your local Citizens’ Advice Bureau or Trading Standards office.

22.3 Nothing in your agreement or your right to compensation affects these legal rights.

23 OTHER IMPORTANT TERMS

23.1 You may not transfer the whole or any part of this agreement or service to anyone else without our written consent. We can transfer the whole or any part of this agreement or service to any third party.

23.2 Each paragraph in this agreement operates separately. If any court or relevant authority decides that any paragraph is unlawful, the remaining paragraphs will remain in full force and effect.

23.3 If we fail to insist that you perform any of your obligations under this agreement, or if we don’t enforce our rights against you, or if we delay in doing so, that won’t mean we’ve waived our rights against you or that you don’t have to comply with those obligations. If we choose not to enforce any of our rights, we’ll tell you in writing. This doesn’t mean we’ll do the same in the future.

23.4 This agreement is between you and us. No other person shall have any rights to enforce any of its terms except for our group companies.

23.4 This agreement is governed by the laws of England and Wales. We both agree to submit to the non-exclusive jurisdiction of the English courts. However, if you’re a resident of Northern Ireland you may bring proceedings in Northern Ireland, and if you’re a resident of Scotland, you may bring proceedings in Scotland.

These are our telephony terms and conditions which, together with our customer
terms and conditions, apply to all residential and business customers when they order telephony services from us.

1 ELIGIBILITY

1.1 To take traditional telephony services from us, you must take a fixed telephone and broadband line from us.

1.2 To take digital voice services from us, you can choose standalone service which just need internet connection.

1.3 You pass fraud and credit checks this applies to residential and business customers.

2 OUR TELEPHONY SERVICE

2.1 When you take telephony services from us, we’ll:

(a) switch you onto our network;
(b) provide a fixed telephone and broadband line to you; and
(c) provide you with a telephone number; or
(d) provide you with standalone VoIP service with a new number or ported number from your current provider.

2.2 You don’t own any telephone number allocated to you. We may have to change this telephone number for various reasons, including if:
(a) we’re instructed to by a regulator (e.g. Ofcom);
(b) we need to provide a new telephone line to your premises; or
(c) you move house; or
(d) our VoIP wholesale provide instructed by other international country regulations to change international telephone numbers or routing local numbers.

If this is the case, we’ll try to give you as much notice as possible.

2.3 We:

  • may place certain restrictions on your account (e.g. in relation to premium rate telephone numbers or on international telephone numbers) this to protect from fraud or misuse . If you want a restriction removed, please contact us. 
  • All digital voice services have built in fraud detection and firewall ACL rules in place. 
  • In some case as part of our threat detection & cyber policy we may do port scan on sip trunks to highlight and potential port vulnerabilities connected to your PBX. If there case or cause of concern we will notify you, which will be noted and your responsibility to act or recorrect outstanding issue.

 

2.4 You:

 

    (a) Customer is responsible for the secure implementation and management of their systems including but not limited to any hardware not provided by the modemmax i.e. firewalls, PBX etc.

(b) Maintaining confidentiality and security of authentication details for SIP Services.

(c) In the event of any suspected or known security breach the following processes should be actioned by the Customer immediately to mitigate exposure –

(d)Passwords to be reset and new passwords generated via their own PBX.

(e) Disable the accounts via the fraud alerts settings page via own PBX.

(f) Report incident to the modemmax.

3 VoIP EQUIPMENT AND DEVICES

 3.1 You’re responsible for equipment once you’ve received it from us.

3.2 Not all devices can receive our VoIP services. Please contact us to see if your device is compatible.

4 ADDITIONAL CHARGES INFORMATION

4.1 Calls are:

(a) charged based on your agreed package and in accordance when ordering service form us. Our pricing page contains other important information about what you can and can’t do with the telephony services;

(b) calculated using details of calls logged and recorded by us and other operators, which can take up to 90 days;

(c) charged based on the rate applicable when the call was made; and

(d) charged, and inclusive minutes deducted, in one minute increments (with any part minutes rounded up to the nearest second). Individual charges are rounded up to the nearest penny.

4.2 If your package has inclusive call minutes:

(a) Calls to numbers beginning with 01,02,03 and mobile carriers, Vodafone, EE , 3 , 02 covered by charge code fm1, fm2, fm3, fm4, fm5, and fm6 are inclusive in the bundle for calls delivered in the united kingdom. Calls to redirect services, Wi-Fi services (fw charge codes), channel islands and the isle of man are not included in any bundle minutes.

(b) The ratio of outbound calls to inbound calls does not exceed 75% of outbound calls to total calls made and received on a digital voice bundle

(c) any unused minutes from one month can’t be carried forward.

4.3 We may place certain restrictions on your telephone line (e.g. in relation to premium rate telephone numbers or texts, or on international telephone numbers). See our FAQ here for further details. If you want restrictions removed, please contact us.

These are our broadband terms and conditions which, together with our customer terms and conditions, apply to all residential and business customers when they order broadband services from us.

1 ELIGIBILITY

1.1 To take broadband services from us, you must take have relevant broadband service available your area.

1.2 Our broadband service is internet only without landline if you need a landline we will provide a standalone voip service.

1.3 You pass fraud and credit checks this applies to residential and business customers.

2 WHAT YOU NEED TO DO

2.1 If you’re transferring to us from another provider, there may be charges that you’ll need to pay, which we’ll tell you about in advance.

2.2 You need to have a computer or tablet to receive the broadband, fibre and full fibre services.


2.3 We may need you to install software on your computer; although we won’t call and ask you to do this unless you’ve requested this. You should save and back up any data before installing this software. The software will give us access to your computer so we can diagnose and fix any problems you may experience. If you don’t install the software, we may not be able to resolve such problems and we won’t be responsible for any issues you may experience as a result of this.

2.4 You or we may need to modify your computer settings to make it work with the broadband, service. You should check these modifications don’t invalidate any computer warranty you may have. If they do, we won’t be liable for any modification carried out by you, us or our representatives.

 

3 WHAT ELSE WE NEED TO TELL YOU

3.1 When you order the broadband service, you’ll receive a welcome pack from us that will include estimates of the following speeds that you can expect:

(a) normally available download and upload speed;
(b) minimum guaranteed download speed;
(c) minimum upload speed;
(d) maximum upload and download speed; and
(e) advertised (headline) upload and download speeds (if we’ve included them in our advertising).

3.2 If our estimates are below our minimum requirements, we won’t be able to provide the broadband service to you.

3.3 We’ll try to ensure you get the estimated speeds; however, we can’t guarantee this. It may take up to two weeks from installation for your speeds to stabilise. If, after this period, you’re regularly getting significantly lower download speeds, please contact us  so we can try to help improve your speed. By regularly we mean that your download speed falls below the minimum guaranteed download speed on a daily basis for at least three successive days (whether continuously or intermittently) after you reported the problem to us. We’ll try to fix the problem, but you must follow our reasonable instructions when we try to do so (including how to measure the relevant download speed on your line).


3.4 If after 30 days following your reporting of the problem to us, your download speed still regularly falls below the minimum guaranteed download speed, you may cancel the service without penalty. The ‘minimum guaranteed download speed’ is the fastest speed achieved by the bottom 10% of similar broadband customers adjusted to account for the impact of network congestion at peak time (for example, if there are 10,000 customers like you, then we’d compare you with the 1,000 customers who get the lowest speeds and the minimum speed would be the fastest speed of those 1,000 customers).


3.5 We may need to block access to, or delivery of, any apparently unsolicited communications (e.g. spam). We may also use virus screening technology that deletes or alters emails or attachments.

3.6 All Broadband equipment is under the ownership of modemax.

3.7 To avoid unnecessary costs, you should not arrange for any third-party IT Support professionals to attend on the installation date as we cannot guarantee the time of completion of the works. Your existing broadband services will not be affected by the work we undertake. Furthermore, we will not be held responsible for any costs incurred by your IT professionals.

3.8 You may lease a one static IP address from us for free any additional IPV4 address only available to business. IPV4 is in limited supply and we therefore ask businesses to complete a request form so we can establish the need if not you will be provided with one IPV4 static address or IPV6 IP address.

4 FULL FIBRE SERVICE

4.1 Installation of the full fibre service, including installation of equipment inside or outside of your home, may require the consent of others, e.g. a landlord or your neighbour if you share a driveway. You’re responsible for ensuring these consents are obtained before we install, or a third party on our behalf installs, the full fibre service, including equipment. If you fail to obtain these consents, we may end your service or agreement, remove our, or our third party’s, equipment and recover our reasonable costs, e.g. engineer costs.

4.2 If you take the full fibre service, the following terms will also apply:

(a) if you have full fibre service:

(b) includes telephony services, these service will be provided over the internet instead of a phone line. If there’s a power outage, you’ll won’t be able to make and receive calls if you have 3rd party VoIP service. After this, you won’t be able to make or receive calls (including to or from emergency services) until the power has been restored; or

(c) If you use our VoIP service you can use our softphone app to make and receive calls during power outage; or

(d) broadband doesn’t include telephony services, you won’t be able to access the internet in event of a power cut without a UPS battery.

(b) upload and download speeds will depend on various factors, e.g.:

(i) type of connection i.e. wired or wireless;
(ii) capability of your device or computer;
(iii) number of connected devices in your property; and
(iv) home or business environment; and
(c) it will replace your broadband or fibre service if you already take one of these from us.

These are our mobile terms and conditions which, together with our customer terms

and conditions, apply to all residential and business customers when they order mobile services from us.

 

1 ELIGIBILITY

  • Anyone can take mobile services from us, if your address registered in the united kingdom.
  • You pass fraud and credit checks which apply to all residential and business customers.

 

2 OUR MOBILE SERVICE

 

  • If you’re transferring to us from another provider, and want to continue using your existing telephone number, you’ll have to give us the Porting Authorisation Code (or PAC) from that provider (this code will only be valid for a limited period and can only be used once).

2.2 We:

(a) may place certain restrictions on your SIM card (e.g. in relation to premium rate telephone numbers or texts, adult material or on international telephone numbers).

(b) may need to change your SIM card, your telephone number or the network that our mobile services are provided from and we’ll tell you if this is the case; and

(c) may place limits on the number of devices you can connect to our mobile service, which we’ll tell you about prior to doing.

 

2.3 You:

 

(a) don’t own any telephone number or SIM card allocated to you. You’ll normally be able to transfer your telephone number to another provider but there may be technical reasons why this isn’t always possible. We’ll tell you if this is the case; and

(b) may not use the mobile service to artificially inflate traffic to any revenue share service.

 

3 MOBILE EQUIPMENT AND DEVICES

 

3.1 You’re responsible for mobile equipment once you’ve received it from us.

3.2 Not all mobile devices can receive our mobile services. Please contact us to see if your mobile device is compatible.

3.3 Unless we tell you otherwise during the order process, we do support mobile tethering, which is when a mobile device is used to supply    internet access to other mobile devices.

3.4 If you buy a SIM only tariff, your current mobile device may be locked to another network. To unlock it, you may need to obtain an unlocking code from your current provider. If you enter an incorrect code, you may permanently block your device. We accept no liability for this.

4 ADDITIONAL CHARGES INFORMATION

 

4.1 Charges are based on your agreed package and calls, texts and data are charged in accordance with our mobile pricing page (wanactive.co.uk) and our Price Guide (available on our mobile pricing page (www.wanactive.co.uk/price-guide)). These contain other important information about what you can and can’t do with the mobile services.

 

4.2 If:

(a) you ask us to provide any additional services not included in your plan, we may charge for these. We’ll tell you the charges before  you order them;

4.3 you change your plan (e.g. when upgrading or moving to a promotional offer), any unused part of your monthly allowance will be lost;

4.4 you return a call from your voicemail, it’ll be charged as if you directly called the number; and

4.5 your SIM card is lost, stolen or used in an unauthorised way, you’ll have to pay any charges incurred until we’ve suspended it. If you have to replace your SIM card, you’ll have to pay a charge.

4.6 Inclusive calls, SMSs, MMSs (if included in your allowance) and data usage will be set against your monthly allowance in the order in which they’re received from our network.

4.7 You will receive SMS or Email alerts of your usage of data home or abroad.

(a)First alert will be using 50% of data allowance;

(b) Second alert will be using 80% of data allowance;

(c) Third alert will be using 100% of data allowance which then will bar your account on data usage or any other premium call and text service.  

4.8 Standard SMSs contain up to 160 characters. Some mobile devices allow you to send more than 160 characters, in which case the SMS will be turned into, and charged as, an MMS. Only standard SMSs are included in inclusive text allowances. Standard SMS prices exclude premium rate, international, roaming, reverse charged and long text messages.

4.9 You can send long texts, pictures and videos using MMS texts. MMS texts are limited to 300kb. If an MMS text contains multiple media items, you’ll be charged for the most expensive (e.g. if an MMS text contains a picture and video clip, you’ll be charged the video message price).

5 WHAT ELSE WE NEED TO TELL YOU

 

5.1 If you’re:

(a) abroad:

(i) and want to roam (make calls, send texts or use the internet), you’ll have to request this by contacting us. We may ask for a deposit before allowing roaming;

(ii) you’ll be charged for calls received and made; and

(iii) you may not be able to use your voicemail; and

5.2 using the mobile services near the border of a third party network of another country outside of the UK, you may be connected to such network and may be charged as if you’re roaming in that country.

5.3 Roaming will be charged as set out in our mobile pricing page unless we tell you otherwise. Such roaming will not form part of any monthly allowance, unless it is within the European Union or European Economic Area subject to our Fair Use Policy which may be updated by us. It may take longer for roaming charges to be billed.

5.4 Access to overseas networks will depend on our arrangements with foreign operators. Overseas networks may be limited in quality and coverage.

5.5 If the Customer is unable to use all of the Mobile Network Services for a continuous period of more than three (3) days due to any technical failure (including (without limitation) power cuts, improvement, modification or maintenance of the Mobile Network Service or the Systems) and if the Service Operator offers this to the modemmax, on application the Customer may receive a credit against their account for their line rental which will represent that part of the line rental for the period of non-availability.

5.6 All mobile plans have a bill limit on your account default amount £10.00 this to protect you from fraud and spending more when going abroad. If you reach default limit your account will have automatic bar in place. If you would like this increase or removed, we will need in writing that you want bill limit changed any additional cost you would be liable for.

 

Providing a full suite IT connectivity. 

Contact Us

Tel: 01234 938455
Email: enquire@modemmax.co.uk

Get a Quote

Fill in the form below and our team will be happy to assist you.
All of our products & services are tailored subject to availability in your area.

Contact Information

Tel: +44 1234 938 455
WhatApp: 07831 991561
Email:enquire@modemmax.co.uk

Opening Hours

Monday – Friday 9am-4pm 
Weekend – Closed

UK & International Call Rates

DestinationMin. ChargeConnection. Fee Per Min
AEROMOBILE
0
0
£13.38
AFGHANISTAN
0
0
35p
AFGHANISTAN AREEBA MOBILE
0
0
39p
AFGHANISTAN MOBILE
0
0
34p
AFGHANISTAN ROSHAN MOBILE
0
0
34p
AFGHANISTAN SALAAM MOBILE
0
0
32p
AFGHANISTAN TELCOM MOBILE
0
0
35p
AFGHANTAN ETISALAT MOBILE
0
0
25p
ALASKA
0
0
6p
ALBANIA
0
0
21p
ALBANIA AMC
0
0
27p
ALBANIA AMC MOBILE
0
0
62p
ALBANIA OLO
0
0
26p
ALBANIA OTHER MOBILE
0
0
67p
ALBANIA PLUS MOBILE
0
0
72p
ALBANIA TIRANA
0
0
28p
ALBANIA VODAFONE MOBILE
0
0
61p
ALGERIA
0
0
47p
ALGERIA DJEZZY MOBILE
0
0
£1.51
ALGERIA OTHER MOBILE
0
0
87p
ALGERIA WATANIYA MOBILE
0
0
87p
AMERICAN SAMOA
0
0
4p
AMERICAN SAMOA MOBILE
0
0
4p
ANDORRA
0
0
4p
ANDORRA MOBILE
0
0
34p
ANGOLA
0
0
8p
ANGOLA OTHER MOBILE
0
0
13p
ANGOLA UNITEL MOBILE
0
0
22p
ANGUILLA
0
0
28p
ANGUILLA DIGICEL MOBILE
0
0
39p
ANGUILLA MOBILE
0
0
38p
ANTARCTICA AUS
0
0
£2.67
ANTARCTICA GSM AQ
0
0
£5.58
ANTIGUA AND BARBUDA
0
0
29p
ANTIGUA AND BARBUDA MOBILE
0
0
31p
ANTIGUA DIGICEL MOBILE
0
0
45p
ARGEN BUENOS AIRES
0
0
4p
ARGENTINA
0
0
8p
ARGENTINA CENTRAL
0
0
4p
ARGENTINA MOBILE
0
0
28p
ARGENTINA SPECIAL
0
0
4p
ARMENIA
0
0
40p
ARMENIA KARABAKH
0
0
21p
ARMENIA KARABAKH MOBILE
0
0
24p
ARMENIA MOBILE
0
0
37p
ARMENIA NON GEO
0
0
29p
ARMENIA ORANGE MOBILE
0
0
37p
ARMENIA VIVA CELL MOBILE
0
0
32p
ARMENIA YEREVAN
0
0
29p
ARUBA
0
0
11p
ARUBA DIGICEL MOBILE
0
0
29p
ARUBA MOBILE
0
0
28p
ASCENSION
0
0
£2.79
AUS TERRITORES
0
0
£2.63
AUSTRALIA
0
0
4p
AUSTRALIA METRO
0
0
4p
AUSTRALIA MOBILE
0
0
5p
AUSTRALIA OPTUS MOBILE
0
0
5p
AUSTRALIA SATELLIT
0
0
£3.98
AUSTRALIA SPECIAL
0
0
4p
AUSTRALIA TELSTRA MOBILE
0
0
5p
AUSTRALIA VODAFONE MOBILE
0
0
5p
AUSTRIA
0
0
4p
AUSTRIA CORPORATE
0
0
4p
AUSTRIA H3G MOBILE
0
0
4p
AUSTRIA LYCATEL MOBILE
0
0
42p
AUSTRIA MOBILKOM MOBILE
0
0
4p
AUSTRIA OTHER MOBILE
0
0
42p
AUSTRIA SPEC SVCS
0
0
40p
AUSTRIA T-MOBILE MOBILE
0
0
4p
AUSTRIA VIENNA
0
0
4p
AZERBAIJAN
0
0
29p
AZERBAIJAN AZERCEL MOBILE
0
0
51p
AZERBAIJAN BAKCELL MOBILE
0
0
72p
AZERBAIJAN BAKU
0
0
32p
AZERBAIJAN CATEL MOBILE
0
0
51p
AZERBAIJAN CDMA MOBILE
0
0
52p
AZERBAIJAN MOBILE
0
0
45p
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21p
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21p
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13p
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19p
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16p
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16p
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20p
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16p
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20p
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4p
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4p
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24p
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36p
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27p
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0
39p
BELARUS
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52p
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61p
BELARUS MOBILE
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54p
BELARUS MTS MOBILE
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50p
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61p
BELGIUM
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4p
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5p
BELGIUM BELGACOM-M MOBILE
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69p
BELGIUM LYCA MOBILE
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5p
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4p
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4p
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6p
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56p
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7p
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5p
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38p
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0
30p
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62p
BENIN BELL MOBILE
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0
71p
BENIN GLOBACOM MOBILE
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61p
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61p
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45p
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50p
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6p
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4p
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11p
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0
10p
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16p
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24p
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35p
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33p
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25p
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31p
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34p
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33p
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33p
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29p
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27p
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19p
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43p
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26p
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81p
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50p
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27p
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28p
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28p
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18p
BOTSWANA ORANGE MOBILE
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34p
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4p
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4p
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4p
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7p
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4p
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4p
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4p
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4p
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4p
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4p
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4p
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4p
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4p
BRAZIL MOBILE
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9p
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4p
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9p
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4p
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5p
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4p
BRAZIL SAO PAULO
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6p
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4p
BRAZIL VITORIA
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0
4p
BRITISH VIRGIN ISLANDS
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33p
BRITISH VIRGIN ISLANDS DIGICEL MOBILE
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0
32p
BRITISH VIRGIN ISLANDS MOBILE
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0
32p
BRUNEI DARUSSALAM
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0
6p
BRUNEI DARUSSALAM MOBILE
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0
4p
BULGARIA
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0
4p
BULGARIA GLOBUL MOBILE
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64p
BULGARIA MAX MOBILE
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0
62p
BULGARIA MOBILTEL MOBILE
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4p
BULGARIA OLO
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0
15p
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4p
BURKINA FASO
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65p
BURKINA FASO MOBILE
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0
56p
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0
48p
BURKINA FASO ZAIN MOBILE
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0
66p
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4p
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15p
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0
91p
BURUNDI LACELL MOBILE
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93p
BURUNDI MOBILE
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81p
BURUNDI ONATEL MOB MOBILE
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0
76p
BURUNDI SPEC SVC
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0
90p
CAMBODIA
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10p
CAMBODIA MOBILE
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10p
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0
12p
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50p
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22p
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45p
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54p
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43p
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63p
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4p
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0
17p
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0
42p
CAPE VERDE
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0
24p
CAPE VERDE MOBILE
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0
40p
CAPE VERDE T PLUS MOBILE
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0
45p
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0
30p
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0
30p
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14p
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0
26p
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£1.76
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£1.56
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£1.76
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£1.56
CENTRAL AFRICAN REP MOBILE
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£1.76
CHAD
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0
£1.28
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7p
CHAD SOFTEL MOBILE
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0
7p
CHAD ZAIN MOBILE
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0
99p
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4p
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£1.61
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8p
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£1.71
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8p
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8p
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£1.71
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£1.71
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4p
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4p
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4p
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46p
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46p
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7p
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7p
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6p
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4p
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4p
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4p
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4p
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4p
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4p
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21p
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4p
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4p
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5p
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4p
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4p
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5p
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99p
COMOROS MOBILE
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0
85p
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£1.26
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0
90p
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0
71p
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0
99p
CONGO CT
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75p
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0
58p
CONGO WARID MOBILE
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£1.14
CONGO ZAIN MOBILE
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0
91p
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£3.64
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8p
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0
8p
COSTA RICA CLARO MOBILE
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10p
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4p
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9p
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8p
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11p
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9p
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26p
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23p
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61p
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23p
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62p
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59p
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70p
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23p
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51p
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2p
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6p
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75p
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70p
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£1.20
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23p
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11p
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26p
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9p
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6p
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16p
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6p
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8p
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15p
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17p
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17p
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14p
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14p
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£1.11
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4p
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2p
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18p
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18p
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4p
DENMARK
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4p
DENMARK H3G MOBILE
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4p
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4p
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4p
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4p
DENMARK TDC-M MOBILE
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4p
DENMARK TELIA MOBILE
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4p
DIEGO GARCIA
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£2.23
DJIBOUTI
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0
55p
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0
16p
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0
16p
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10p
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29p
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32p
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32p
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6p
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17p
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38p
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68p
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72p
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70p
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74p
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43p
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0
73p
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22p
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0
98p
EAST TIMOR MOBILE
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0
98p
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0
20p
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0
37p
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0
33p
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0
28p
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26p
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40p
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33p
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28p
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13p
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0
17p
EGYPT ETISALAT MOBILE
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17p
EGYPT MOBILE
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19p
EGYPT MOBINIL MOBILE
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0
16p
EGYPT VODAFONE MOBILE
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0
16p
EL SALVADOR
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29p
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18p
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28p
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18p
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29p
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0
26p
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0
23p
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0
30p
EMSAT
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£8.53
EQUAT GUINEA MUNI MOBILE
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0
76p
EQUATORIAL GUINEA
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0
80p
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0
35p
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0
39p
ESTONIA
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4p
ESTONIA ELISA MOBILE
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0
60p
ESTONIA EMT MOBILE
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0
56p
ESTONIA MOBILE
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0
63p
ESTONIA SPEC NGN
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0
£1.13
ESTONIA TELE2 MOBILE
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0
60p
ETHIOPIA
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0
34p
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34p
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0
38p
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0
37p
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37p
FALKLAND ISLANDS
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0
£2.16
FAROE ISLANDS
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0
4p
FAROE ISLANDS MOBILE
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0
5p
FIJI
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0
£5.90
FIJI DIGICEL MOBILE
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0
35p
FIJI MOBILE
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0
35p
FINLAND
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0
8p
FINLAND ELISA CORP MOBILE
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0
9p
FINLAND MOBILE
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0
4p
FINLAND NONGEO
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0
64p
FINLAND PREMIUM
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0
64p
FINLAND SONERA LTD MOBILE
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0
59p
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0
40p
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0
40p
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0
40p
FRANCE
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4p
FRANCE BOUYGUES MOBILE
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4p
FRANCE CLEC
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4p
FRANCE FREE MOBILE
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4p
FRANCE GLOBALSTAR MOBILE
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61p
FRANCE LYCATEL MOBILE
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0
31p
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4p
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12p
FRANCE PREMIUM
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16p
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3p
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44p
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2p
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0
29p
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34p
FRENCH POLYNESIA MOBILE
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0
58p
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56p
GABON LIBERTIS MOBILE
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0
70p
GABON MOBILE
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0
74p
GABON MOOVE MOBILE
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0
75p
GABON USAN MOBILE
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0
£1.22
GABON ZAIN MOBILE
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72p
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0
£2.37
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0
£2.37
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0
£2.37
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£2.37
GAMBIA MOBILE
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0
89p
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0
49p
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0
7p
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41p
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0
38p
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0
49p
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0
33p
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0
50p
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0
22p
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4p
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0
4p
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0
4p
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0
6p
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0
8p
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0
4p
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0
4p
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0
4p
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0
4p
GHANA
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0
47p
GHANA ACCRA
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0
42p
GHANA GLOBACOM MOBILE
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0
47p
GHANA MTN MOBILE
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0
38p
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0
52p
GHANA SPACEFON MOBILE
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0
48p
GHANA TIGO MOBILE
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0
45p
GHANA VODAFONE MOBILE
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0
34p
GHANA ZAIN MOBILE
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0
44p
GIBRALTAR
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0
5p
GIBRALTAR MOBILE
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0
19p
GLOBALSTAR AVRASYA
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0
£4.98
GREECE
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0
4p
GREECE ATHENS
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0
6p
GREECE COSMOTE MOBILE
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0
3p
GREECE CYTA MOBILE
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0
13p
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0
35p
GREECE VODAFONE MOBILE
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0
4p
GREECE WIND MOBILE
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0
4p
GREENLAND
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0
70p
GREENLAND MOBILE
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0
72p
GRENADA
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0
27p
GRENADA DIGICEL MOBILE
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0
68p
GRENADA MOBILE
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0
34p
GUADELOUPE
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0
8p
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0
40p
GUADELOUPE MOBILE
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0
40p
GUADELOUPE ORANGE MOBILE
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0
42p
GUAM
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0
4p
GUATEMALA
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0
26p
GUATEMALA COMCEL MOBILE
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0
24p
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0
26p
GUATEMALA MOVISTAR MOBILE
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0
20p
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0
26p
GUATEMALA TELGUA
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0
17p
GUERNSEY
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0
4p
GUINEA
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0
83p
GUINEA BISAU ORANG MOBILE
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0
64p
GUINEA BISSAU MTN MOBILE
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0
93p
GUINEA MOBILE
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0
90p
GUINEA REP CELLCOM MOBILE
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0
99p
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0
44p
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0
70p
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0
64p
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73p
GUINEA RP INTERCEL MOBILE
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0
96p
GUINEA-BISSAU
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0
99p
GUINEA-BISSAU MOBILE
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0
£1.03
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0
42p
GUYANA DIGICEL MOBILE
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0
21p
GUYANA MOBILE
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0
43p
HAITI
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0
76p
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0
36p
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0
4p
HAITI MOBILE
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0
76p
HAITI PORT AU
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76p
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76p
HONDURAS
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0
31p
HONDURAS CLARO MOBILE
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0
31p
HONDURAS MOBILE
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0
31p
HONDURAS ON NET
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0
31p
HONDURAS TIGO MOBILE
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0
31p
HONG KONG
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0
6p
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0
4p
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0
4p
HUNGARY DIGI MOBILE
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0
10p
HUNGARY OTHER MOBILE
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0
10p
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0
4p
HUNGARY TESCO MOBILE
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0
4p
HUNGARY UPC MOBILE
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0
13p
HUNGARY VODAFONE MOBILE
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0
4p
HUNGARY WESTEL MOBILE
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0
10p
ICELAND
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4p
ICELAND MOBILE
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0
4p
INDIA
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0
4p
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4p
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83p
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3p
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2p
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22p
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23p
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23p
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3p
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6p
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30p
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42p
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22p
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37p
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27p
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27p
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29p
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3p
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21p
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39p
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4p
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8p
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38p
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4p
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4p
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4p
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4p
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8p
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11p
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48p
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46p
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36p
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48p
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46p
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45p
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£3.48
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27p
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41p
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32p
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16p
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4p
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32p
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£1.02
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21p
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16p
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18p
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12p
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22p
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16p
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29p
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17p
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£10.00
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32p
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36p
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36p
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66p
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65p
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55p
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79p
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21p
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26p
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26p
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70p
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61p
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67p
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93p
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52p
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90p
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82p
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73p
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89p
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89p
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72p
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19p
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19p
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4p
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4p
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13p
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4p
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4p
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13p
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4p
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4p
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68p
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18p
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83p
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55p
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55p
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68p
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68p
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68p
SOLOMON ISLANDS
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£7.50
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85p
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58p
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40p
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77p
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55p
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80p
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0
80p
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91p
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79p
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79p
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79p
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27p
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4p
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45p
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21p
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37p
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37p
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37p
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15p
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0
50p
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80p
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0
80p
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0
52p
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63p
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0
£1.05
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4p
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4p
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7p
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7p
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7p
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33p
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11p
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11p
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11p
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58p
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0
4p
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6p
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0
30p
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28p
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27p
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27p
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0
27p
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0
27p
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27p
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27p
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27p
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27p
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27p
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0
27p
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27p
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33p
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33p
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33p
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34p
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34p
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54p
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80p
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33p
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33p
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33p
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29p
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0
29p
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0
29p
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0
29p
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0
29p
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0
29p
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0
£2.49
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0
£3.78
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0
£2.49
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0
£2.49
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0
46p
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0
46p
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0
46p
SWEDEN
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0
4p
SWEDEN COMVIQ MOBILE
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0
4p
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0
57p
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0
4p
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0
4p
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0
4p
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0
4p
SWITZERLAND
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0
4p
SWITZERLAND BCELL MOBILE
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0
43p
SWITZERLAND CABLE MOBILE
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0
80p
SWITZERLAND COMBOX MOBILE
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0
70p
SWITZERLAND CORP
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0
4p
SWITZERLAND FPH
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0
39p
SWITZERLAND LYCA MOBILE
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0
16p
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64p
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67p
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67p
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17p
SWITZERLAND SHARED COST
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0
12p
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0
4p
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0
9p
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0
11p
SYRIA
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0
40p
SYRIA MOBILE
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0
60p
SYRIA MTN MOBILE
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0
60p
TAIWAN
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0
6p
TAIWAN CHT MOBILE
0
0
11p
TAIWAN MOBILE
0
0
16p
TAIWAN NON CHT MOBILE
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0
15p
TAIWAN TAIPEI
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0
4p
TAJIKISTAN
0
0
22p
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0
0
28p
TAJIKISTAN DUSHBAN
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0
20p
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0
28p
TAJIKISTAN MOBILE
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0
29p
TAJIKISTAN TAKOM MOBILE
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0
28p
TAJIKISTAN TK MOBILE
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0
72p
TAJIKISTAN TT MOBILE
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0
26p
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0
17p
TANZANIA
0
0
49p
TANZANIA BENSON MOBILE
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0
51p
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0
51p
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0
27p
TANZANIA MOBILE
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0
52p
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0
47p
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0
51p
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0
43p
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0
52p
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0
46p
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0
52p
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0
12p
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0
9p
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0
11p
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0
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0
63p
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0
£2.67
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0
£2.93
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£4.98
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£4.93
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25p
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0
27p
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33p
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£5.52
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£1.08
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£1.08
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£1.32
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£1.32
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0
£1.30
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6p
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0
4p
TURKEY AVEA MOBILE
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0
32p
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0
5p
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0
6p
TURKEY MET CITIES
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0
4p
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0
6p
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0
4p
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0
31p
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23p
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0
31p
TURKEY VODAFONE MOBILE
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0
25p
TURKMENISTAN
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0
17p
TURKMENISTAN MOBILE
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0
24p
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0
51p
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0
32p
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0
34p
TUVALU
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0
£3.61
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0
22p
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0
22p
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0
22p
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0
63p
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0
38p
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0
42p
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0
47p
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0
48p
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0
43p
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54p
UK CORPORATE 055 G21
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8p
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0
8p
UK EMERGENCY
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0
£-
UK FRAUD LINE
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0
1p
UK FREEPHONE
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0
£-
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0
1p
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12p
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0
4p
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0
4p
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0
8p
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0
16p
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4p
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8p
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0
4p
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4p
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0
4p
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0
10p
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0
4p
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4p
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0
8p
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0
4p
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0
4p
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9p
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4p
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4p
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5p
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12p
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5p
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7p
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18p
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17p
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19p
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0
10p
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0
25p
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16p
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17p
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18p
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18p
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4p
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4p
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4p
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4p
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4p
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4p
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4p
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15p
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4p
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4p
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15p
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16p
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8p
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21p
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4p
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4p
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4p
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15p
UK MOBILE OXYGEN8
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16p
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8p
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4p
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4p
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4p
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4p
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4p
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4p
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17p
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4p
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11p
UK MOBILE TGL SERVICES
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6p
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4p
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4p
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0
4p
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0
4p
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0
12p
UK NON EMERGENCY NUMBER
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0
£-
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9p
5p
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9p
15p
UK Non-Geographic Call Service 100
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£3.00
£3.75
UK Non-Geographic Call Service 11
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9p
15p
UK Non-Geographic Call Service 12
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9p
15p
UK Non-Geographic Call Service 13
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9p
16p
UK Non-Geographic Call Service 14
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9p
17p
UK Non-Geographic Call Service 15
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9p
20p
UK Non-Geographic Call Service 16
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9p
25p
UK Non-Geographic Call Service 17
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9p
30p
UK Non-Geographic Call Service 18
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9p
36p
UK Non-Geographic Call Service 19
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9p
41p
UK Non-Geographic Call Service 2
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9p
5p
UK Non-Geographic Call Service 20
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9p
42p
UK Non-Geographic Call Service 21
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9p
46p
UK Non-Geographic Call Service 22
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9p
51p
UK Non-Geographic Call Service 23
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9p
52p
UK Non-Geographic Call Service 24
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9p
56p
UK Non-Geographic Call Service 25
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9p
62p
UK Non-Geographic Call Service 26
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9p
67p
UK Non-Geographic Call Service 27
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9p
72p
UK Non-Geographic Call Service 28
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9p
77p
UK Non-Geographic Call Service 29
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9p
82p
UK Non-Geographic Call Service 3
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9p
6p
UK Non-Geographic Call Service 30
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9p
88p
UK Non-Geographic Call Service 31
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9p
98p
UK Non-Geographic Call Service 32
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9p
£1.02
UK Non-Geographic Call Service 33
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9p
£1.06
UK Non-Geographic Call Service 34
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9p
£1.07
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9p
£1.20
UK Non-Geographic Call Service 36
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9p
£1.30
UK Non-Geographic Call Service 37
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9p
£1.55
UK Non-Geographic Call Service 38
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9p
£1.60
UK Non-Geographic Call Service 39
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9p
£1.66
UK Non-Geographic Call Service 4
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9p
8p
UK Non-Geographic Call Service 40
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9p
£1.95
UK Non-Geographic Call Service 41
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9p
£2.20
UK Non-Geographic Call Service 42
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9p
£2.40
UK Non-Geographic Call Service 43
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9p
£2.65
UK Non-Geographic Call Service 44
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9p
£3.20
UK Non-Geographic Call Service 45
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9p
£3.80
UK Non-Geographic Call Service 46 (ff)
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9p
10p
UK Non-Geographic Call Service 47 (ff)
0
9p
10p
UK Non-Geographic Call Service 48 (ff)
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15p
10p
UK Non-Geographic Call Service 49 (ff)
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22p
10p
UK Non-Geographic Call Service 5
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9p
8p
UK Non-Geographic Call Service 50 (ff)
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26p
10p
UK Non-Geographic Call Service 51 (ff)
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30p
10p
UK Non-Geographic Call Service 52 (ff)
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34p
10p
UK Non-Geographic Call Service 53 (ff)
0
49p
10p
UK Non-Geographic Call Service 54 (ff)
0
43p
10p
UK Non-Geographic Call Service 55 (ff)
0
59p
10p
UK Non-Geographic Call Service 56 (ff)
0
64p
10p
UK Non-Geographic Call Service 57 (ff)
0
84p
10p
UK Non-Geographic Call Service 58 (ff)
0
£1.21
10p
UK Non-Geographic Call Service 59 (ff)
0
£1.25
10p
UK Non-Geographic Call Service 6
0
9p
9p
UK Non-Geographic Call Service 60 (ff)
0
£1.67
10p
UK Non-Geographic Call Service 61 (ff)
0
£2.10
10p
UK Non-Geographic Call Service 62 (ff)
0
£2.50
10p
UK Non-Geographic Call Service 63 (ff)
0
£3.33
10p
UK Non-Geographic Call Service 64 (ff)
0
£4.17
10p
UK Non-Geographic Call Service 65 (ff)
0
£5.00
10p
UK Non-Geographic Call Service 66
0
65p
£1.65
UK Non-Geographic Call Service 67
0
68p
0.30p
UK Non-Geographic Call Service 68
0
£.3.33
£1.48
UK Non-Geographic Call Service 69
0
£2.95
15p
UK Non-Geographic Call Service 7
0
9p
10p
UK Non-Geographic Call Service 70
0
£2.13
£2.80
UK Non-Geographic Call Service 71
0
£4.80
£3.20
UK Non-Geographic Call Service 72
0
£5.82
£3.70
UK Non-Geographic Call Service 73
0
62p
£2.70
UK Non-Geographic Call Service 74
0
9p
10p
UK Non-Geographic Call Service 75
0
9p
15p
UK Non-Geographic Call Service 76
0
35p
46p
UK Non-Geographic Call Service 77
0
59p
79p
UK Non-Geographic Call Service 78
0
£1.25
£1.60
UK Non-Geographic Call Service 79
0
£1.67
£2.20
UK Non-Geographic Call Service 8
0
9p
11p
UK Non-Geographic Call Service 80
0
£3.71
£2.80
UK Non-Geographic Call Service 81
0
16p
20p
UK Non-Geographic Call Service 82
0
19p
24p
UK Non-Geographic Call Service 83
0
9p
7p
UK Non-Geographic Call Service 84
0
64p
79p
UK Non-Geographic Call Service 85
0
85p
£1.03
UK Non-Geographic Call Service 86
0
66p
83p
UK Non-Geographic Call Service 87
0
£1.08
£1.36
UK Non-Geographic Call Service 88
0
0
£-
UK Non-Geographic Call Service 89
0
£5.00
£6.30
UK Non-Geographic Call Service 9
0
9p
12p
UK Non-Geographic Call Service 90
0
£5.83
£7.28
UK Non-Geographic Call Service 91
0
£6.66
£8.33
UK Non-Geographic Call Service 92
0
£6.50
9p
UK Non-Geographic Call Service 93
0
12p
15p
UK Non-Geographic Call Service 94
0
68p
85p
UK Non-Geographic Call Service 95
0
84p
£1.05
UK Non-Geographic Call Service 96
0
£2.50
£3.13
UK Non-Geographic Call Service 97
0
43p
£0.53
UK Non-Geographic Call Service 98
0
£1.25
£1.57
UK Non-Geographic Call Service 99
0
£1.70
£2.09
UK NTS Z
0
0
£-
UK NTS Z 500
0
0
£-
UK PAGING FIXED FEE FF10
0
20p
£-
UK PAGING FIXED FEE FF3
0
20p
£-
UK PAGING FIXED FEE FF6
0
20p
£-
UK PAGING FIXED FEE FF8
0
20p
£-
UK PAGING FIXED FEE FF9
0
35p
£-
UK PERSONAL NUMBER E
0
0
4p
UK PERSONAL NUMBERING C
0
1p
8p
UK PERSONAL NUMBERING D
0
1p
12p
UK PERSONAL NUMBERING E
0
0
4p
UK PERSONAL NUMBERING F
0
1p
26p
UK PERSONAL NUMBERING J
0
1p
28p
UK PERSONAL NUMBERING K
0
1p
34p
UK PERSONAL NUMBERING OTHER
0
1p
71p
UK PERSONAL NUMBERING PN1
0
1p
38p
UK PERSONAL NUMBERING PN10
0
1p
38p
UK PERSONAL NUMBERING PN11
0
1p
42p
UK PERSONAL NUMBERING PN12
0
1p
28p
UK PERSONAL NUMBERING PN13
0
1p
42p
UK PERSONAL NUMBERING PN14
0
1p
31p
UK PERSONAL NUMBERING PN15
0
1p
12p
UK PERSONAL NUMBERING PN16
0
1p
13p
UK PERSONAL NUMBERING PN17
0
1p
15p
UK PERSONAL NUMBERING PN18
0
1p
16p
UK PERSONAL NUMBERING PN19
0
1p
9p
UK PERSONAL NUMBERING PN2
0
1p
55p
UK PERSONAL NUMBERING PN20
0
1p
25p
UK PERSONAL NUMBERING PN21
0
1p
42p
UK PERSONAL NUMBERING PN22
0
1p
5p
UK PERSONAL NUMBERING PN3
0
1p
54p
UK PERSONAL NUMBERING PN4
0
1p
27p
UK PERSONAL NUMBERING PN5
0
1p
17p
UK PERSONAL NUMBERING PN6
0
1p
20p
UK PERSONAL NUMBERING PN7
0
64p
£1.09
UK PERSONAL NUMBERING PN8
0
1p
20p
UK PERSONAL NUMBERING PN9
0
1p
24p
UK PERSONAL NUMBERING PN99
0
0
4p
UK RADIOPAGING SERVICE LOCAL NTS L3
0
1p
6p
UK TIMELINE
0
12p
13p
UK WIDE
0
0
4p
UKR DRIPROPETROVSK
0
0
22p
UKRAINE
0
0
20p
UKRAINE ASTELIT MOBILE
0
0
30p
UKRAINE DONETSK
0
0
23p
UKRAINE KHARKIV
0
0
23p
UKRAINE KIEV
0
0
23p
UKRAINE LVIV
0
0
23p
UKRAINE MOBILE
0
0
42p
UKRAINE ODESSA
0
0
23p
UKRAINE UMC MOBILE
0
0
33p
UKRANE UKR TELECOM MOBILE
0
0
38p
UKRNE KYIVSTAR MOB MOBILE
0
0
28p
UNITED ARAB EMIRATES
0
0
22p
UNITED NATIONS OCH
0
0
31p
UNITED STATES
0
0
4p
UPT VISIONNG
0
0
£1.00
URUGUAY
0
0
8p
URUGUAY ANCEL MOBILE
0
0
24p
URUGUAY CLARO MOBILE
0
0
15p
URUGUAY MOBILE
0
0
27p
URUGUAY MONTEVIDEO
0
0
5p
URUGUAY MOVISTAR MOBILE
0
0
32p
US VIRGIN ISLANDS
0
0
4p
USA HAWAII
0
0
4p
USA NORTH A 8XX
0
0
4p
USA PREMIUM
0
0
4p
UZBEKISTAN
0
0
17p
UZBEKISTAN BEELINE MOBILE
0
0
17p
UZBEKISTAN MOBILE
0
0
17p
UZBEKISTAN MTS MOBILE
0
0
17p
UZBEKISTAN PERFECT MOBILE
0
0
17p
UZBEKISTAN TASHK
0
0
17p
UZBEKISTAN UCELL MOBILE
0
0
17p
UZBEKISTAN UZMOBIL MOBILE
0
0
17p
VANUATU
0
0
£5.93
VANUATU DIGICEL MOBILE
0
0
£7.97
VANUATU MOBILE
0
0
£593.00
VATICAN
0
0
4p
VENEZUELA
0
0
7p
VENEZUELA DIGITEL MOBILE
0
0
16p
VENEZUELA MOBILE
0
0
15p
VENEZUELA MOVILNET MOBILE
0
0
15p
VENEZUELA MOVISTAR MOBILE
0
0
15p
VENEZUELA OFF NET
0
0
8p
VIETNAM
0
0
9p
VIETNAM HANOI
0
0
11p
VIETNAM HO CHI MIN
0
0
12p
VIETNAM MOBILE
0
0
9p
VIETNAM VIETTEL
0
0
12p
VIETNAM VIETTEL MOBILE
0
0
9p
VIRGIN UK DIGICEL MOBILE
0
0
41p
VOXBON
0
0
£5.17
WALLIS AND FUTUNA
0
0
50p
WESTERN SAMOA
0
0
£2.23
WESTERN SAMOA MOBILE
0
0
£4.00
YEMEN
0
0
23p
YEMEN MOBILE
0
0
23p
YEMEN MTN MOBILE
0
0
24p
ZAMBIA
0
0
51p
ZAMBIA AIRTEL MOBILE
0
0
56p
ZAMBIA CELL Z MOBILE
0
0
63p
ZAMBIA MOBILE
0
0
46p
ZAMBIA MTN MOBILE
0
0
67p
ZAMBIA ZAIN MOBILE
0
0
73p
ZIMBABWE
0
0
17p
ZIMBABWE ECONET MOBILE
0
0
76p
ZIMBABWE NET ONE MOBILE
0
0
54p
ZIMBABWE OTHER MOBILE
0
0
60p
ZIMBABWE TELCEL MOBILE
0
0
74p
ZIMBABWE VOIP
0
0
36p
Price

Number Port (Single) 

£14.50

Number Port Range - (Port more than 1 number))

£87.50

Non Geographic Port (Single) 

£50.00

Non Geographic (Port up to 10 numbers)

£150.00

Non Geographic (Port up to 100 numbers)

Quote Only

Gold Number ( Pick a number)

Quote Only

Ordinary Typeface Special Phone Book

Quote Only

Bold Typeface Special Phone Book

Quote Only

Superbold Typeface Special Phone Book

Quote Only

Broadband Ancillary

  • All ancillary prices Include VAT
  • For all special faults investigation 2 (SFI2) – where a fault is found on Openreach network. this charge will not apply.
Product or Service
Charge

Install a new SoGEA or FTTP connection

£65.00

Migrating existing service ADSL2+,FTTC from your current supplier to modemmax

£12.00

Migrating existing service SoGEA from your current supplier to modemmax

£12.00

Migrating existing service FTTP from your current supplier to modemmax

£12.00

Modify existing service  (Speed Change)

£15.00

Upgrade existing service ADSL2+, SMPF to FTTC, SoGEA or FTTP

£50.00

Upgrade existing service SoGEA to FTTP

£50.00

Upgrade existing service FTTC to SoGEA

£50.00

Expedite Order All Variants (ADSL+2,SoGEA & FTTP)

Quote Only Please Call

Order Amendment 

£18.00 

Abortive Visit (Per attendance) 

£120.00 

Move NTE / ONT for FTTC or SOGEA variants

£300.00

Move NTE / ONT for FTTP  variants

£150.00

Replacement for damaged/missing ONT 

£100.00

More focused appointments or early morning/evening & weekends

Quote Only Please Call

Time related charge upto 2 hours

£250.00

Time related charge more than 2 hours 

Quote Only Please Call

EEC excess construction charges to install broadband service

Quote Only Please Call

RoW Roaming Zone 4

Angola, Ascension Islands, Australian External Territories, Belize, Comoros, Cook Islands, Cuba, Diego
Garcia, Djibouti, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Greenland, Kiribati, Lebanon,
Maldives, Marshall Islands, Micronesia, Midway Island, Naura, New Caledonia, Niue, Norfolk Island, North
Mariana, Palau, Saint Helena, Somalia, St Pierre & Miquelon, Syria, Timor (East), Tokelau, Turkmenistan,
Tuvalu, Wallis & Futuna

Destination
Charge

Calling RoW Zone 4 - In Country, In Zone & UK

£2.00/min

Calling RoW Zone 4 - To Euro Zone 1 & 2

£2.00/min

Calling RoW Zone 4 -  To RoW Zone 1 2 & 3

£2.00/min

Roaming RoW Zone 4 - Inbound

£2.00/min

Texts RoW Zone 4 - SMS

75p Per Message

Picture Message  RoW Zone 4 - MMS

75p Per Message

Roaming RoW Zone 4 - Data

£6.50 Per MB

RoW Roaming Zone 3

Andorra, Burundi, Libya, Mali, Namibia, Nepal, Sao Tome and Principe, Tunisia

Destination
Charge

Calling RoW Zone 3 - In Country, In Zone & UK

£2.00/min

Calling RoW Zone 3 - To Euro Zone 1 & 2

£2.00/min

Calling RoW Zone 3 -  To RoW Zone 1 2 & 4

£2.00/min

Roaming RoW Zone 3 - Inbound

£1.20/min

Texts RoW Zone 3 - SMS

75p Per Message

Picture Message  RoW Zone 3 - MMS

75p Per Message

Roaming RoW Zone 3 - Data

£1.80 Per MB

RoW Roaming Zone 2

Algeria, American Samoa, Belarus, Bolivia, Cape Verde, Gambia, Guinea, Guinea-Bissau, Kyrgyzstan,
Liberia, Malawi, Mauritania, Mauritius, Senegal, Sierra Leone, Zimbabwe.

Destination
Charge

Calling RoW Zone 2 - In Country, In Zone & UK

95p/min

Calling RoW Zone 2 - To Euro Zone 1 & 2

£1.20/min

Calling RoW Zone 2 -  To RoW Zone 1 3 & 4

£1.50/min

Roaming RoW Zone 2 - Inbound

65p/min

Texts RoW Zone 2 - SMS

75p Per Message

Picture Message  RoW Zone 2 - MMS

75p Per Message

Roaming RoW Zone 2 - Data

65p Per MB

RoW Roaming Zone 1

Afghanistan, Albania, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan,
Bahamas, Bahrain, Bangladesh, Barbados, Benin, Bermuda, Bhutan, Bonaire, Botswana, Bosnia &
Herzegovina, Brazil, British Virgin Islands, Brunei, Burkina Faso, Cameroon, Cambodia, Canada, Cayman
Islands, Central African Republic, Chad, Chile, China, Colombia, Democratic Republic of Congo, Peoples
Republic of Congo, Costa Rica, Curacao, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador,
Fiji, French Polynesia, Gabon, Georgia, Ghana, Grenada, Guam, Guatemala, Guyana, Haiti, Honduras,
Hong Kong, India, Indonesia, Iran, Iraq, Israel, Ivory Coast, Jamaica, Japan, Jordan, Kazakhstan, Kenya,
Kuwait, Laos, Lesotho, Macau, Macedonia, Madagascar, Malaysia, Mexico, Moldova, Mongolia, Montenegro,
Montserrat, Morocco, Mozambique, Myanmar, New Zealand, Nicaragua, Niger, Nigeria, Oman, Pakistan,
Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Russia, Rwanda,
Saba (Netherland Antilles), Samoa Western, Saudi Arabia, Serbia, Seychelles, Singapore, Sint Eustatius
(Netherland Antilles), Sint Maarten, Solomon Islands, South Africa, South Korea, South Sudan, Sri Lanka,
St Kitts and Nevis, St Lucia, St Vincent, Suriname, Swaziland, Taiwan, Tajikistan, Tanzania, Thailand,
Togo, Tonga, Trinidad & Tobago, Turkey, Turks & Caicos Islands, Uganda, Ukraine, United Arab Emirates,
Uruguay, USA, US Virgin Islands, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zambia.

Destination
Charge

Calling RoW Zone 1 - In Country, In Zone & UK

65p/min

Calling RoW Zone 1 - To Euro Zone 1 & 2

£1.20/min

Calling RoW Zone 1 -  To RoW Zone 2 3 & 4

£1.50/min

Roaming RoW Zone 1 - Inbound

45p/min

Texts RoW Zone 1 - SMS

75p Per Message

Picture Message  RoW Zone 1 - MMS

75p Per Message

Roaming RoW Zone 1 - Data

65p Per MB

Charges outside your allowance

EUROPE ZONE 1:
Austria, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland,
France, French territories, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy (inc.Vatican City),
Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland,
Portugal (inc. Madeira), Romania, Slovakia, Slovenia, Spain (inc. Balearic Islands), Sweden

EUROPE ZONE 2:
Channel Islands (inc. Guernsey, Jersey) and the Isle of Man, Faroe Islands, San Marino, Switzerland.

 

Destination
Charge

Voice Calls

38p/min

Voice Calls (Channel islands & Isle of man)

38p/min

Video Calls

38p/min

Text (SMS to UK mobiles numbers)

38p Per Message

Text (SMS to Channel islands & Isles of man)

38p Per Message

Picture Message (MMS)

38p Per Message

Call Return

38p/min

09 (Call access charge)

65p/min

084/087 (Call access charge)

65p/min

118 (Call access charge)

65p/min

0800 /0808 (Freephone)

Free

076 (Radio paging services)

65p/min

070 (Personal Numbering Service)

65p/min

07744/07755 (Call forwarding service)

65p/min

Voice calls  (To the EU Zone 1& 2)

66p/min

Voice calls (International) 

£1.30/min

Data VM02

10p per MB

Data Vodafone

£4.00 per GB